Witbe, a leading provider of test automation and monitoring technology for video service providers, has announced that Paul Bunyan Communications, a major all-fiber-optic network provider in the United States, is utilizing their proactive monitoring technology to enhance the quality of experience for customers using their PBTV set-top boxes. By remotely monitoring channels running on their STBs, Paul Bunyan Communications can quickly detect and resolve any issues before they impact users.
Grant Hicok, lead video system engineer at Paul Bunyan Communications, praised Witbe for their high-quality products and expertise. The company’s proactive monitoring technology allows for automatic evaluation of video service quality, providing immediate alerts in case of any interruptions. This enables the service provider to maintain a reliable service 24/7 and ensure a seamless viewing experience for customers.
In addition to proactive monitoring, Paul Bunyan Communications is also utilizing Witbe’s Remote Eye Controller software to remotely access and control devices plugged into Witbox. This allows for efficient collaboration and monitoring of PBTV STBs across different regions.
Mathieu Planche, CEO of Witbe, highlighted the company’s commitment to providing innovative solutions that meet the highest industry standards, whether for local or global providers. The partnership with Paul Bunyan Communications demonstrates Witbe’s dedication to delivering effective monitoring tools that help service providers deliver top-notch video services to their customers.
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